3i - Product Operations Intern Position

3i - PRODUCT OPERATIONS INTERN POSITION

3i - Product Operations Intern

Reporting to Product Operations team at 3i - an invitation-only community of private investors sharing deals, insights, and contacts, co-founded by Mark Gerson (Founder of GLG) and Billy Libby (Founder of Upper 90).Office located off Bryant Park, Manhattan (expected in person 3 days/week)

Day-to-Day Tasks:

  • CX: monitoring inbox of customer support tickets for High Net Worth Individuals (private investors) and drafting email responses using macros, focused on quality of email + response rate

  • SOP Development/Documentation: aptitude to help write standard operating procedures

  • Product Feedback: send followup emails, feedback surveys, etc.

  • Data Logging: input data into Airtable to maintain reporting

  • Data Tracking: preferred experience in excel, metrics-driven person

Reach out to Dan Sommer at dan@10ximpact.co with subject line: 3i - Product Operations Intern Opportunity

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